Frequently Asked Questions

Why haven't I received my credits?
Sometimes due to technical problems such as PayPal or IMVU outages, the credit delivery may be delayed. If you haven't received your credits within 10 minutes email us at support@imvulove.com with your PayPal email address, avatar name and date of purchase immediately. This way it is easier for us to check the transactions and we will get back to you ASAP!

Is my purchase going to be an instant transfer?
Yes it is, provided you pay with a Credit or Debit card or a PayPal account.

Can I buy credits with eChecks?
Sorry we do not accept eChecks or Money Orders. We only accept Credit Cards and payments from Verified PayPal accounts!

Why can't I buy credits?
This could be caused for a number of different reasons:
We do not sell credits to users who do not own their avatar name, I.E. Guest users will not be allowed to purchased credits.
Your account has been banned from purchasing credits due to fraud cases. If you believe your account has been mistakenly suspended, please contact us at support@imvulove.com.

Why can't I buy AP products?
IMVU users who do not own an access pass are not allowed to purchase AP products from our shopping store.We reserve the right to cancel orders at our discretion with a full refund.